- 3 minutes read,
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- by Brad Levy
Robotic Process Automation (RPA) is the fastest growth area at present in enterprise software. Gartner recently estimated that the RPA…
Robotic Process Automation (RPA) is the fastest growth area at present in enterprise software. Gartner recently estimated that the RPA…
Gen X leaders now hold more than half (51%) of leadership roles globally. In the next 10–15 years, however, Gen…
According to Gartner, by 2025, 80% of marketers who have invested in data-driven personalization will abandon their efforts due to…
Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. There’s a reason for…
Year after year, businesses around the world hire seasonal contact center agents for a holiday period that extends from roughly…
It’s holiday time, and we’re all feeling a little nostalgic and grateful…grateful for family, friends, and those kind folks who…
VXI is proud to be a Circle of Excellence finalist for both “Service Excellence Company of the Year” and “Top
We now have enormous access to customer data at our fingertips – yet 80% of data is “dark and untouched,”
As you’re reading this, a business has just lost a customer due to a poor contact center experience. That’s according…
Like many of you, I have enjoyed many a great meal at a hotel restaurant – and I doubt that…