10 Oct 2019

What It Takes to Excel: VXI Recognized at Asia CEO Awards

VXI is proud to be a Circle of Excellence finalist for both “Service Excellence Company of the Year” and “Top Employer of the Year” at the 10th Annual Asia CEO Awards, the largest business awards event in Philippines and Southeast Asia. ​Judging criteria include an evaluation of innovation and effective leadership, as well as contribution to corporate social responsibility (CSR), human resources…

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9 Sep 2019

Managing Customer Experience in the Age of Disruption

The global contact-center services marketplace is rapidly changing. Whether it’s technology, how customer experience is delivered, or the shifting levels of consumer expectations, enterprises are faced with more challenges than ever. Key among these include the ability to properly engage and retain talent, which is so vital in ensuring strong interactions. But this is a…

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7 Jul 2019

How a trickle-down approach can kick-start your success

As you’re reading this, a business has just lost a customer due to a poor contact center experience. That’s according to a recent Microsoft survey, which found that nearly two-thirds (61 percent) of all customers globally have switched brands due to poor service – with nearly half having done so in just the 12 months…

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7 Jul 2019

Looking to maximize your contact center spend? Here’s how

Like many of you, I have enjoyed many a great meal at a hotel restaurant – and I doubt that the majority of these tremendous experiences have been at a hotel that doesn’t outsource its food-and-beverage operations. For many hospitality organizations, as outlined in this article, outsourcing offers a multitude of benefits. This model allows…

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5 May 2019

VXI Philippines, wins Best Contact Center and BPO of the Year…Again!

Metrics that matter: employee retention How to meet your KPIs with the metric that matters the most  Voice of the customer. Sales Conversions. Average handling time. First-call resolution. These are just some of the key performance indicators (KPIs) by which we measure the success of contact centers today. But if your contact center struggles with…

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