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Charlotte, NC (June 3, 2024) VXI Global Solutions, a leading provider of customer experience (CX) and business process outsourcing (BPO)…
Charlotte, NC (June 3, 2024) VXI Global Solutions, a leading provider of customer experience (CX) and business process outsourcing (BPO)…
As COVID-19 continues to limit physical contact for the foreseeable future, more and more businesses are suffering as a result….
VXI was able to relaunch 8,000 employees in 12 call centers across China by implementing a number of best practices….
Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
What We’re Hearing from Businesses Like Yours There have been 2 common top-of-mind questions recently that many companies and customer…
In the first and second part of this feature, we looked at how VXI China began working on WAH solutions…
When the Covid-19 disaster broke out in Wuhan, VXI China quickly began working on WAH solutions and BPO Contingency Planning….
In early 2020, as the novel coronavirus spread first in China and then around the world, VXI China took the…
A new month has greeted us and with it comes another VXI news roundup of industry stories impacting all of…
Are you ready to train the next 10 million call-center agents with a monitor and props? Virtual learning takes new…