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Doing business in a new country is rarely a straightforward proposition. But consider, for example, the difficulties that two of…
Doing business in a new country is rarely a straightforward proposition. But consider, for example, the difficulties that two of…
Diversity drives dividends – it’s as simple as that. A diverse workforce and inclusive culture are essential to business success,…
“Customers don’t benchmark us against banks, they benchmark us against Uber and Amazon.” – Hari Gopalkrishnan, client-facing technology CIO, Bank…
VXI Global Services Celebrates National Mentoring Month If you follow your why, then others will follow you. – Simon Sinek,…
Chatbots are a consistently hot topic in customer (CX) – and rightly so. According to Gartner, by 2020, daily interactions
The drive to become data-driven pervades so many conversations we have with travel and hospitality clients today. Marriott International is
AHT, NPS, CSAT – the metrics that drive customer experience operations are well-known. But it’s the thinking and the intent