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Chatbots are a consistently hot topic in customer (CX) – and rightly so. According to Gartner, by 2020, daily interactions
Chatbots are a consistently hot topic in customer (CX) – and rightly so. According to Gartner, by 2020, daily interactions
The drive to become data-driven pervades so many conversations we have with travel and hospitality clients today. Marriott International is
AHT, NPS, CSAT – the metrics that drive customer experience operations are well-known. But it’s the thinking and the intent