- 4 minutes read,
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- by David Holton
Most innovation in the banking and financial services industry is now taking place in agile startups that are powered by…
Most innovation in the banking and financial services industry is now taking place in agile startups that are powered by…
With GenAI transforming every contact center, the live agents that remain require a different set of skills. Only brand enthusiasts…
U.S. consumers are 65% more likely to click an ad with a customer review, and another 66% say they’re “often”…
I recently had the privilege of speaking at the Customer Response Summit, hosted by Execs in the Know (EITK), in…
As healthcare continues to evolve, not only is the demand to stay ahead of the technology curve of critical importance,…
It’s no secret that the emergence of financial technology (FinTech) providers has reshaped customer expectations and challenged traditional retail banks…
Almost all brands use online and social channels for marketing. Many use social media for providing customer care. But only…
Humor me for a second, and imagine your company is Homer’s Odysseus. And if customer experience (CX) transformation is your…
What’s in Store for 2024? If the Benner market cycle and recent stock market buoyancy are reliable indicators, 2024 will…
With an underlying assumption that technology will continue to dominate headlines and be a focus for all customer experience transformation…