- 9 minutes read,
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- by Lauren Kindzierski
Balancing Consumer Channel Preferences, Effectiveness, and Availability Long gone are the days when consumers had no other choice but to…
Balancing Consumer Channel Preferences, Effectiveness, and Availability Long gone are the days when consumers had no other choice but to…
Three-quarters of the world’s population uses social media in some form or fashion, including digital natives, Baby Boomers, even last…
An Interview with Aaron Isaacs, VXI’s Director of Information Security Digital acceleration is propelling us into a future marked by…
Diversity, equity, and inclusion (DEI) has become ingrained into the very fabric of our social consciousness – but that doesn’t…
“Do more with less” is often an unspoken (or overly spoken) directive from business leaders. And in the contact center…
Love it or hate it, artificial intelligence (AI) is having a major moment right now, and emerging technologies like Generative…
An Interview with Ahmed Bahgat, VXI’s VP Operations, Egypt, Middle East & Africa With a skilled, multilingual workforce, modern…
Do you know what customers hate the most? Having to take a number, or worse being treated like a number…
Process excellence might not be a glamorous or buzzworthy topic, but when it comes to delivering value to your customers…
It’s been over 20 years since the term “omnichannel” was first coined, and despite becoming the buzzword of the century,…