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First-time outsourcing can be a difficult task for some. Seeking a partnership with an external service provider to do an…
First-time outsourcing can be a difficult task for some. Seeking a partnership with an external service provider to do an…
Job Satisfaction should be the employers’ number one priority, but unfortunately, not all attain this objective. One might think that…
Black Friday, Cyber Monday, Thanksgiving Sale, Christmas, and New Year’s Eve Sale remind us of one thing: the holidays are…
Customer retention is vital to the survival of any business and customers are the key ingredient in what keeps your…
Whether your business is categorized as a ‘mom ‘n’ pop’ or a corporation, outsourcing your customer interaction through a call…
An age-old marketing debate emerges in the middle of a global health crisis. Which is better for growth: customer acquisition…
What does it take for a Business Process Outsourcing (BPO) company to be called a world-class provider of award-winning customer…
Nothing quite defines the future of customer service than customer experience agility. Agility, in terms of physiology, is defined as…
Any business in the world knows that the greatest service-providing companies are the ones that render the best customer experience….
In today’s world, employee wellness is a top priority. Let’s be honest: everyday life can sometimes be a hassle—a day’s…