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We now have enormous access to customer data at our fingertips – yet 80% of data is “dark and untouched,” and is never actually used to make improvements…
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This article is a continuation of one I posted last week regarding preparing now to better handle spikes in volume…
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Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. There’s a reason for…
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When was the last time you heard someone gushing about a loyalty program – outside of an annual report or…
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