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More than half a century ago, Abraham Maslow proposed Maslow’s Hierarchy theory which states that people can reach their full…
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Everywhere you look, artificial intelligence (AI) is making headlines – and for good reason! One Gartner survey predicts that by…
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When companies spend time ensuring their employees are engaged, the results speak for themselves. According to CX futurist Blake Morgan,…
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Which are the biggest customer service mistakes? What’s driving executive skepticism around customer experience investments? Which startups are pushing customer…
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