11 Nov 2019

Your Source: Latest Industry News for November 8, 2019

Which are the biggest customer service mistakes? What’s driving executive skepticism around customer experience investments? Which startups are pushing customer service forward? With the goal of bringing you the latest information on customer experience, here’s VXI’s roundup of industry headlines. Customer Experience Basic Have Never Been so Important CEOs have to come to accept that…

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10 Oct 2019

Your Source: Latest Industry News for October 21, 2019

What’s the impact of automation and artificial intelligence on outsourcing activity? Which Philippine cities have the strongest BPO growth potential outside Metro Manila? How do you provide a consistent customer experience in an environment of mergers and acquisitions? From India to Jamaica, and just about everywhere in between, VXI brings you our latest roundup of…

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