- 4 minutes read,
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- by Peter Mullen
Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
As one of the largest private women-owned, minority-certified businesses in the US, VXI pushes every day to ensure diversity and…
VXI is excited to announce we are officially certified as SOC 2 Type 2 compliant. This is a coveted and…
In my last couple of articles, I introduced a business strategy that Gartner calls ContinuousNEXT – an evolution of what…
In my last article, I introduced a business strategy that Gartner calls ContinuousNEXT – an evolution of what we often…
It seems that every major company has worked their way through a digital transformation program at some time. They are…
MARCH 7, 2020 (updates subsequently) Here are common questions and answers related to VXI’s efforts to slow the spread of…
Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. There’s a reason for…
Let’s start by stating the obvious: To ensure customer excellence, we need to understand our customers and their needs. While…