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U.S. consumers are 65% more likely to click an ad with a customer review, and another 66% say they’re “often”…
U.S. consumers are 65% more likely to click an ad with a customer review, and another 66% say they’re “often”…
Almost all brands use online and social channels for marketing. Many use social media for providing customer care. But only…
Build a Business Case for Making More Sales Through Social Media From the typical two to three triage questions at…
Three-quarters of the world’s population uses social media in some form or fashion, including digital natives, Baby Boomers, even last…
Creating “Moments that Matter” on Social Media All too often, brands position social media customer service as the exclusive responsibility…
As we highlighted in part 1 and part 2 of our blog series, being present and responsive is no longer…
(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional…
Social media has been around for almost two decades, with 75% of the world’s population (ages 13+) now actively engaged…