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This is the second post in a-2 part series. Click here for part 1. Customer churn can deal an overwhelming…
This is the second post in a-2 part series. Click here for part 1. Customer churn can deal an overwhelming…
An age-old marketing debate emerges in the middle of a global health crisis. Which is better for growth: customer acquisition…
What does it take for a Business Process Outsourcing (BPO) company to be called a world-class provider of award-winning customer…
Nothing quite defines the future of customer service than customer experience agility. Agility, in terms of physiology, is defined as…