- 2 minutes read,
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- by Peter Mullen
Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
Why a business exists is far more powerful than what the business does or how it does it. If it…
Retail is reinventing itself. With the unwavering rise of online shopping, it MUST. Professional retail designers are taking more care…
I recently had the pleasure of being interviewed about RPA by Mark Hillary for the CX Files podcast. I’m very…
Robotic Process Automation (RPA) is the fastest growth area at present in enterprise software. Gartner recently estimated that the RPA…
Gen X leaders now hold more than half (51%) of leadership roles globally. In the next 10–15 years, however, Gen…
According to Gartner, by 2025, 80% of marketers who have invested in data-driven personalization will abandon their efforts due to…
It’s holiday time, and we’re all feeling a little nostalgic and grateful…grateful for family, friends, and those kind folks who…
Let’s start by stating the obvious: To ensure customer excellence, we need to understand our customers and their needs. While…
More than half a century ago, Abraham Maslow proposed Maslow’s Hierarchy theory which states that people can reach their full…