- 5 minutes read,
- posted on
- by Neil Rae
In the post-pandemic era, technology is woven into the fabric of every organization and, in turn, every customer interaction. Many…
In the post-pandemic era, technology is woven into the fabric of every organization and, in turn, every customer interaction. Many…
Some time in our lives, we all found ourselves waiting in queue for customer service, may it be for cellphone,…
Customer self-service is the way of the future, but it has not always been so. Having to talk to a…
This is the second post in a-2 part series. Click here for part 1. Customer churn can deal an overwhelming…
In the modern era, the key to delivering the best customer experience is setting expectations. In a post-pandemic world, customer…
Customer retention is vital to the survival of any business and customers are the key ingredient in what keeps your…
Whether your business is categorized as a ‘mom ‘n’ pop’ or a corporation, outsourcing your customer interaction through a call…
An age-old marketing debate emerges in the middle of a global health crisis. Which is better for growth: customer acquisition…
What does it take for a Business Process Outsourcing (BPO) company to be called a world-class provider of award-winning customer…
Nothing quite defines the future of customer service than customer experience agility. Agility, in terms of physiology, is defined as…