11 Nov 2019

Your Source: Latest Industry News for November 8, 2019

Which are the biggest customer service mistakes? What’s driving executive skepticism around customer experience investments? Which startups are pushing customer service forward? With the goal of bringing you the latest information on customer experience, here’s VXI’s roundup of industry headlines. Customer Experience Basic Have Never Been so Important CEOs have to come to accept that…

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10 Oct 2019

What Is the Best Way to Measure Customer Satisfaction?

It seems as if the business world is always ripe with new strategies, theories and tests to ensure growth, productivity and success. This is no different in the world of customer experience! There are plenty of tools, strategies and guides to gauge your customers’ level of satisfaction, and proactively make choices to ensure they remain…

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10 Oct 2019

Your Source: Latest Industry News for October 21, 2019

What’s the impact of automation and artificial intelligence on outsourcing activity? Which Philippine cities have the strongest BPO growth potential outside Metro Manila? How do you provide a consistent customer experience in an environment of mergers and acquisitions? From India to Jamaica, and just about everywhere in between, VXI brings you our latest roundup of…

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9 Sep 2019

Managing Customer Experience in the Age of Disruption

The global contact-center services marketplace is rapidly changing. Whether it’s technology, how customer experience is delivered, or the shifting levels of consumer expectations, enterprises are faced with more challenges than ever. Key among these include the ability to properly engage and retain talent, which is so vital in ensuring strong interactions. But this is a…

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