Customer Service to Customer Experience: An Evolution
4 minutes read, posted on 03/10/2022, by VXI Marketing
Some time in our lives, we all found ourselves waiting in queue for customer service, may it be for cellphone,…
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Some time in our lives, we all found ourselves waiting in queue for customer service, may it be for cellphone,…
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Customer self-service is the way of the future, but it has not always been so. Having to talk to a…
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This is the second post in a-2 part series. Click here for part 1. Customer churn can deal an overwhelming…
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In the modern era, the key to delivering the best customer experience is setting expectations. In a post-pandemic world, customer…
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Customer retention is vital to the survival of any business and customers are the key ingredient in what keeps your…
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Whether your business is categorized as a ‘mom ‘n’ pop’ or a corporation, outsourcing your customer interaction through a call…
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An age-old marketing debate emerges in the middle of a global health crisis. Which is better for growth: customer acquisition…
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What does it take for a Business Process Outsourcing (BPO) company to be called a world-class provider of award-winning customer…
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Nothing quite defines the future of customer service than customer experience agility. Agility, in terms of physiology, is defined as…
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Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
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