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“Customers don’t benchmark us against banks, they benchmark us against Uber and Amazon.” – Hari Gopalkrishnan, client-facing technology CIO, Bank…
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This quote from the Harvard Business Review resonates with me: “When trust goes down (in a relationship, on a team,…
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It’s 6 o’clock on a Thursday evening. Do you know where your best outbound sales prospects are? Here’s the key…
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An HBR study concluded that customers with whom you strike an emotional connection create double the lifetime value for a brand….
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We’d all like to know what tomorrow’s customer experience (CX) might look like. Consider this ever-relevant quote by Bill Gates:…
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Sales leaders are well versed in how to calculate the lifetime customer value and how enormous this number can be. …
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