5 May 2019

VXI Philippines, wins Best Contact Center and BPO of the Year…Again!

Metrics that matter: employee retention How to meet your KPIs with the metric that matters the most Average handling time. First-call resolution. Voice of the customer. These are just some of the key performance indicators (KPIs) by which we measure the success of contact centers today. But if your contact center struggles with one critical…

Read More