7 Jul 2019

How a trickle-down approach can kick-start your success

As you’re reading this, a business has just lost a customer due to a poor contact center experience. That’s according to a recent Microsoft survey, which found that nearly two-thirds (61 percent) of all customers globally have switched brands due to poor service – with nearly half having done so in just the 12 months…

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1 Jan 2019

How authentic leaders help mentor others

VXI Global Services Celebrates National Mentoring Month “If you follow your why, then others will follow you.” – Simon Sinek, author/TED Talk speaker  In an article that I recently published, I asked the question, are authentic leaders born or made? Now, I’d like to delve deeper into one responsibility that an authentic leader embraces: mentoring the next…

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1 Jan 2019

Are Authentic Leaders Born or Made?

“Authentic leadership is at the root of cultures of great innovation, engagement, outstanding client experiences, and growth” Henna Inam; CEO of Transformational Leadership, Inc. Imagine a world where everyone was driven and supported to fulfill their full potential – where leaders were focused on empowering their teams, encouraging them to be their best selves. A world…

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