- 6 minutes read,
- posted on
- by Peter Mullen
Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. There’s a reason for…
Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. There’s a reason for…
Year after year, businesses around the world hire seasonal contact center agents for a holiday period that extends from roughly…
This article is a continuation of one I posted last week regarding preparing now to better handle spikes in volume…
Chances are, when you’re reading this article, it’s peak season somewhere, for some industry. From the holiday rush in retail…