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Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. There’s a reason for…
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Year after year, businesses around the world hire seasonal contact center agents for a holiday period that extends from roughly…
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This article is a continuation of one I posted last week regarding preparing now to better handle spikes in volume…
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Chances are, when you’re reading this article, it’s peak season somewhere, for some industry. From the holiday rush in retail…
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