Why you can’t afford to ignore this customer value rule
3 minutes read, posted on 10/30/2018, by Peter Mullen
Sales leaders are well versed in how to calculate the lifetime customer value and how enormous this number can be. …
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Sales leaders are well versed in how to calculate the lifetime customer value and how enormous this number can be. …
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The luxury brand experience is not just about the leather being softer, or the shoes being more comfortable. It’s about the sensations,…
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Chatbots are a consistently hot topic in customer (CX) – and rightly so. According to Gartner, by 2020, daily interactions with chatbots will be normal, and…
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The drive to become data-driven pervades so many conversations we have with travel and hospitality clients today. Marriott International is a great example – here’s what their…
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There’s a great deal of focus on loyalty programs in the hospitality industry today – and no wonder. Hotels face increasingly intense industry competition,…
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AHT, NPS, CSAT – the metrics that drive customer experience operations are well-known. But it’s the thinking and the intent that goes…
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Competition in the customer experience space just keeps stepping up. There’s a reflexive tendency with some providers to protect their “lowest-cost provider”…
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It’s no secret that digital disruption across all industries is in full swing. And yet, regardless of improvements in technology or digitization, customers still…
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