- 3 minutes read,
- posted on
- by Peter Mullen
Sales leaders are well versed in how to calculate the lifetime customer value and how enormous this number can be. …
Sales leaders are well versed in how to calculate the lifetime customer value and how enormous this number can be. …
The luxury brand experience is not just about the leather being softer, or the shoes being more comfortable. It’s about the sensations,…
Chatbots are a consistently hot topic in customer (CX) – and rightly so. According to Gartner, by 2020, daily interactions with chatbots will be normal, and…
The drive to become data-driven pervades so many conversations we have with travel and hospitality clients today. Marriott International is a great example – here’s what their…
There’s a great deal of focus on loyalty programs in the hospitality industry today – and no wonder. Hotels face increasingly intense industry competition,…
AHT, NPS, CSAT – the metrics that drive customer experience operations are well-known. But it’s the thinking and the intent that goes…
Competition in the customer experience space just keeps stepping up. There’s a reflexive tendency with some providers to protect their “lowest-cost provider”…
It’s no secret that digital disruption across all industries is in full swing. And yet, regardless of improvements in technology or digitization, customers still…