- 4 minutes read,
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- by Peter Mullen
Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
VXI Youngstown has separated workers to keep them safe during the pandemic, but it still has room to grow. Republished
VXI was able to relaunch 8,000 employees in 12 call centers across China by implementing a number of best practices….
Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
In Guatemala, the call center and BPO market can be very competitive. The options are wide and people can choose…
VXI Visions Podcast is a 10-minute audio event about VXI and the BPO industry in general, providing insight on how…
The story of diversity in the workplace is the story of how inclusion toiled its way into the hearts and…
Welcome to the new normal! We are down to the final four months of 2020–some of you may be working-at-home,…
This pandemic has affected us all personally, and its effects have made an unprecedented global impact on the economy and…
What We’re Hearing from Businesses Like Yours There have been 2 common top-of-mind questions recently that many companies and customer…