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As a rule, people do not like having to deal with customer service. Not only does it often mean they…
As a rule, people do not like having to deal with customer service. Not only does it often mean they…
Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
What We’re Hearing from Businesses Like Yours There have been 2 common top-of-mind questions recently that many companies and customer…
VXI is excited to announce we are officially certified as SOC 2 Type 2 compliant. This is a coveted and…
Gen X leaders now hold more than half (51%) of leadership roles globally. In the next 10–15 years, however, Gen…
Year after year, businesses around the world hire seasonal contact center agents for a holiday period that extends from roughly…
It seems as if the business world is always ripe with new strategies, theories and tests to ensure growth, productivity…
Speak with any salesperson and you’re likely to hear just how hard selling has become today. And while yes this…
This quote from the Harvard Business Review resonates with me: When trust goes down (in a relationship, on a team,…