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What’s in Store for 2024? If the Benner market cycle and recent stock market buoyancy are reliable indicators, 2024 will…
What’s in Store for 2024? If the Benner market cycle and recent stock market buoyancy are reliable indicators, 2024 will…
What Did We See in 2023? With significant technological advancements, low unemployment rates, inflation-pinched and impatient customers, and a spotlight…
After years of omnichannel trial and error, we now know that not every channel is suited to every customer or…
Any business in the world knows that the greatest service-providing companies are the ones that render the best customer experience….
As a rule, people do not like having to deal with customer service. Not only does it often mean they…
Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
What We’re Hearing from Businesses Like Yours There have been 2 common top-of-mind questions recently that many companies and customer…
VXI is excited to announce we are officially certified as SOC 2 Type 2 compliant. This is a coveted and…
Gen X leaders now hold more than half (51%) of leadership roles globally. In the next 10–15 years, however, Gen…