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As a rule, people do not like having to deal with customer service. Not only does it often mean they…
As a rule, people do not like having to deal with customer service. Not only does it often mean they…
As COVID-19 continues to limit physical contact for the foreseeable future, more and more businesses are suffering as a result….
Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
VXI was able to relaunch 8,000 employees in 12 call centers across China by implementing a number of best practices….
Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
What We’re Hearing from Businesses Like Yours There have been 2 common top-of-mind questions recently that many companies and customer…
Mika Muukkonen Appointed as Managing Director of Symbio Symbio, the technology solutions and software development subsidiary of VXI Global Solutions,…
LOS ANGELES (PRWEB) JULY 22, 2020 VXI Global Solutions, a leader in customer experience management and business process outsourcing, today…
VXI is excited to announce we are officially certified as SOC 2 Type 2 compliant. This is a coveted and…
In the first and second part of this feature, we looked at how VXI China began working on WAH solutions…