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It’s been over 20 years since the term “omnichannel” was first coined, and despite becoming the buzzword of the century,…
It’s been over 20 years since the term “omnichannel” was first coined, and despite becoming the buzzword of the century,…
VXI is excited to welcome Mark Wilson, Chime Solution’s CEO, and founder, as VXI’s newly appointed Chief Impact Officer. Mark…
We are happy to announce, as of March 10th, VXI Global Solutions has finalized an asset purchase agreement with Chime…
In today’s competitive gaming industry, players expect every aspect of a game to be fun, immersive, and frustration-free. From game…
Creating “Moments that Matter” on Social Media All too often, brands position social media customer service as the exclusive responsibility…
Key takeaways from EITK’s Customer Response Summit 2023 If the last few years have taught us anything, it’s to appreciate…
As we highlighted in part 1 and part 2 of our blog series, being present and responsive is no longer…
For credit unions, the word “outsourcing” has historically evoked feelings of angst and knee-jerk reactions, especially when used in conjunction…
(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional…
Social media has been around for almost two decades, with 75% of the world’s population (ages 13+) now actively engaged…