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Some time in our lives, we all found ourselves waiting in queue for customer service, may it be for cellphone,…
Some time in our lives, we all found ourselves waiting in queue for customer service, may it be for cellphone,…
Customer self-service is the way of the future, but it has not always been so. Having to talk to a…
This is the second post in a-2 part series. Click here for part 1. Customer churn can deal an overwhelming…
The future of awesome customer experience begins by unlocking the benefits of Omnichannel customer care. Have you ever experienced getting…
First-time outsourcing can be a difficult task for some. Seeking a partnership with an external service provider to do an…
Job Satisfaction should be the employers’ number one priority, but unfortunately, not all attain this objective. One might think that…
Customer retention is vital to the survival of any business and customers are the key ingredient in what keeps your…
Whether your business is categorized as a ‘mom ‘n’ pop’ or a corporation, outsourcing your customer interaction through a call…
An age-old marketing debate emerges in the middle of a global health crisis. Which is better for growth: customer acquisition…
What does it take for a Business Process Outsourcing (BPO) company to be called a world-class provider of award-winning customer…