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As a rule, people do not like having to deal with customer service. Not only does it often mean they…
As a rule, people do not like having to deal with customer service. Not only does it often mean they…
Greetings, my VXI Family. I hope that all of you and your loved ones are safe and doing well. Reflecting…
As COVID-19 continues to limit physical contact for the foreseeable future, more and more businesses are suffering as a result….
VXI Youngstown has separated workers to keep them safe during the pandemic, but it still has room to grow. Republished
VXI was able to relaunch 8,000 employees in 12 call centers across China by implementing a number of best practices….
In Guatemala, the call center and BPO market can be very competitive. The options are wide and people can choose…
VXI Visions Podcast is a 10-minute audio event about VXI and the BPO industry in general, providing insight on how…
The story of diversity in the workplace is the story of how inclusion toiled its way into the hearts and…
Welcome to the new normal! We are down to the final four months of 2020–some of you may be working-at-home,…