Symbio, VXI’s Award-Winning Digital Services Subsidiary, Promotes Ben Wang to President & General Manager of Greater China

3 minute read, posted on 01/18/2021, by VXI Marketing

Ben Wang

January 19, 2021 (Los Angeles)  Symbio, the award-winning digital services subsidiary of VXI Global Solutions, today promotes Ben Wang to President and General Manager for Symbio Greater China.

Wang will oversee all business and development operations in greater China as the company continues to expand its offerings in CX and customer-centric software development, quality assurance, edge computing, artificial intelligence (AI), and the Internet of Things (IoT).

Symbio builds innovative software products and transformative digital services to the world’s leading brands and additionally powers much of VXI’s customer-care technology. Globally, the company has 2,100 software professionals with staff in China, Europe, and North America. Founded more than two decades ago, Symbio was acquired by VXI in 2015.

Symbio - VXI's CX Innovation Powerhouse

“Symbio’s innovation powers the technology of leading global brands in Fortune 1000, in the automotive sector, and across both APAC and Europe,” said VXI Co-CEO David Zhou. “Symbio also positions VXI Global Solutions as the leader in the customer-care industry when it comes to optimizing customer engagement through smart technology. Ben Wang is an inspiring business leader and outstanding technologist. His track record of success at Symbio is outstanding, and he will continue driving our growth to new heights.”

“Symbio experienced record growth in 2020 despite Covid due to our outstanding developers and leaders,” said Wang. “I am honored to work with such a talented team as we continue to achieve our aggressive business goals.”

Ben Wang has more than 20 years of IT experience, including 10 years in software development, project management, and quality assurance (QA) management. He additionally has more than 10 years of success in P&L management and business-operations excellence in global and China enterprises. Prior to Symbio, Wang was Senior Vice President overseeing global R&D engineering teams and testing services for Beyondsoft and hiSoft. Earlier, he held various roles at Microsoft leading product development, quality management, and vendor management. He holds a bachelor’s degree and master’s degree in electronic engineering from Tsinghua University. ​

Photo of a team of VXI call center employees wearing protective face masks while working together during the 2019 pandemic.

 About VXI Global Solutions

VXI is a customer experience company, passionate about designing solutions that augment its clients’ business processes to deliver higher revenue, greater profitability and happier customers. Founded in 1998, the company has 35,000 employees across 43 locations in North and Latin America, the Caribbean, Europe, and the Asia Pacific.

VXI offers omnichannel customer care and growth services using technology and tools, including purpose-built productivity-enhancing applications that drive higher sales conversion, CSAT, and related key metrics for its clients. Known for its transformation mindset, the company’s IT arm, Symbio, offers digital and business transformation solutions that are seeded in its innovation philosophy of co-creation and seamless augmentation.

 About Symbio 
Symbio is a global digital services company that helps its customers build innovative software products and transformative digital services.  By combining cutting-edge technological know-how, advanced global delivery networks and customized solutions, Symbio enables high-quality software product development quickly, cost-effectively, and innovatively.

Symbio’s customers include global customers like HSBC, Porsche, Walmart, PayPal, eBay, AIA, BNP Paribas, MGM, Sony, and Volvo, as well as China local customers like Tencent, Xiaomi, Vivo, Longfor, and China Resources. Symbio has eight development centers and offices across the U.S., Europe, and Asia.

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