Celebrating Innovation: VXI Wins the 2024 Asia-Pacific Customer Value Leadership Award

3 minute read, posted on 08/22/2024, by Amit Shankardass

Banner - VXI Wins the 2024 Asia-Pacific Customer Value Leadership Award by Frost & Sullivan

At VXI, we believe in the power of innovation and dedication to delivering exceptional customer experiences. We’re excited to announce that VXI has been awarded the prestigious 2024 Asia-Pacific Customer Value Leadership Award by Frost & Sullivan. This recognition is a testament to our commitment to leveraging cutting-edge technologies and setting new standards in customer experience (CX) management. 

Pioneering GenAI Digital Technologies 

Our journey to this achievement has been driven by our unwavering focus on integrating human expertise with artificial intelligence (AI) and machine learning (ML) capabilities. VXI’s GenAI digital technologies are designed to enhance the capabilities of our contact center agents, enabling them to assist customers effortlessly while boosting productivity and performance. 

Some of our key solutions include: 

  • Smart Recruit: An automation tool that streamlines the hiring process, ensuring we attract the right talent quickly and efficiently. 
  • Training Simulator: Utilizing AI to reduce training time and increase graduation rates, this tool prepares our agents to deliver top-notch service. 
  • Performance Pro 360: A comprehensive tool that monitors agent and program performance, providing valuable insights for continuous improvement. 

Enhancing Customer Journeys 

Our award-winning solutions extend beyond traditional CX management. They encompass end-to-end AI and data-powered omnichannel contact centers, CX transformation, customer retention, social media engagement, and more. By consolidating tools, integrating systems, and enabling advanced digital features, VXI helps clients mitigate risks and enhance their customer experiences. 

One standout technology is our AI Copilot, which integrates Open AI’s technology with our proprietary systems. This solution significantly boosts agent productivity by providing rapid access to customer information and handling complex tasks, ultimately improving customer satisfaction (CSAT) scores across all our clients. 

A Vision for the Future 

Our vision at VXI is to continuously innovate and invest in our employees and technologies. With 40,000 employees across over 40 locations worldwide, including North America, Asia, Europe, and the Caribbean, we are committed to delivering exceptional CX and digital solutions. We are proud to be backed by Bain Capital, which supports our growth and reinforces our position as a leader in the BPO industry. 

Sherrel Sonia Roche, ICT research industry principal at Frost & Sullivan, remarked, “VXI connects its deep-seated domain and operational knowledge with advanced technologies to help clients provide differentiated customer service, improve operational efficiency, and increase cost-effectiveness. The company continues developing its proprietary tools and solutions embedded with intelligent analytics, automation, ML, and GenAI to reinvent customer and contact center agent experiences.” 

Looking Ahead 

As we celebrate this milestone, we recognize that our journey doesn’t end here. We will continue to push the boundaries of what’s possible in the CX space, leveraging our innovative solutions and dedicated team to deliver exceptional value to our clients. This award reflects our collective efforts and reminds us of the impact we can make together. 

Thank you to our employees, partners, and clients for your unwavering support. We look forward to continuing this exciting journey with you and reaching new heights in the years to come. 

For more information about VXI Global Solutions and our award-winning technologies, visit www.vxi.com. 

 

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