Call Center Best Practices That Others Can Learn From
4 minutes read, posted on 10/27/2020, by Peter Mullen
Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
READ MORE
Be the first notified about our new articles and posts.
Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
READ MORE
VXI Youngstown has separated workers to keep them safe during the pandemic, but it still has room to grow. Republished from:…
READ MORE
As a rule, people do not like having to deal with customer service. Not only does it often mean they…
READ MORE
VXI was able to relaunch 8,000 employees in 12 call centers across China by implementing a number of best practices….
READ MORE
Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
READ MORE
In Guatemala, the call center and BPO market can be very competitive. The options are wide and people can choose…
READ MORE
VXI Visions Podcast is a 10-minute audio event about VXI and the BPO industry in general, providing insight on how…
READ MORE
The story of diversity in the workplace is the story of how inclusion toiled its way into the hearts and…
READ MORE
Welcome to the new normal! We are down to the final four months of 2020–some of you may be working-at-home,…
READ MORE
This pandemic has affected us all personally, and its effects have made an unprecedented global impact on the economy and…
READ MORE
Your customers' lives are busy, we’re here to make them easier.
LEARN MORE