Call Center Best Practices That Others Can Learn From
4 minutes read, posted on 10/27/2020, by Peter Mullen
Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
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Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
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VXI Youngstown has separated workers to keep them safe during the pandemic, but it still has room to grow. Republished from:…
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As a rule, people do not like having to deal with customer service. Not only does it often mean they…
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VXI was able to relaunch 8,000 employees in 12 call centers across China by implementing a number of best practices….
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Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
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In Guatemala, the call center and BPO market can be very competitive. The options are wide and people can choose…
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VXI Visions Podcast is a 10-minute audio event about VXI and the BPO industry in general, providing insight on how…
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The story of diversity in the workplace is the story of how inclusion toiled its way into the hearts and…
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Welcome to the new normal! We are down to the final four months of 2020–some of you may be working-at-home,…
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This pandemic has affected us all personally, and its effects have made an unprecedented global impact on the economy and…
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