Call Center Best Practices That Others Can Learn From
4 minutes read, posted on 10/27/2020, by Peter Mullen
Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
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Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
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As a rule, people do not like having to deal with customer service. Not only does it often mean they…
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Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
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A roundup of industry stories impacting all of us. From CX outsourcing to global business BPO trends, we got you…
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