- 5 minutes read,
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- by Kristine Bondoc
More than half a century ago, Abraham Maslow proposed Maslow’s Hierarchy theory which states that people can reach their full…
More than half a century ago, Abraham Maslow proposed Maslow’s Hierarchy theory which states that people can reach their full…
Everywhere you look, artificial intelligence (AI) is making headlines – and for good reason! One Gartner survey predicts that by…
When companies spend time ensuring their employees are engaged, the results speak for themselves. According to CX futurist Blake Morgan,…
Which are the biggest customer service mistakes? What’s driving executive skepticism around customer experience investments? Which startups are pushing customer…
VXI is proud to be a Circle of Excellence finalist for both “Service Excellence Company of the Year” and “Top
Los Angeles, California OCTOBER 24, 2019 – To capitalize on evolving opportunities in customer care and revenue growth services, VXI…
It seems as if the business world is always ripe with new strategies, theories and tests to ensure growth, productivity…
What’s the impact of automation and artificial intelligence on outsourcing activity? Which Philippine cities have the strongest BPO growth potential…
We now have enormous access to customer data at our fingertips – yet 80% of data is “dark and untouched,”
Speak with any salesperson and you’re likely to hear just how hard selling has become today. And while yes this…