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Year after year, businesses around the world hire seasonal contact center agents for a holiday period that extends from roughly…
Year after year, businesses around the world hire seasonal contact center agents for a holiday period that extends from roughly…
Los Angeles, California DECEMBER 19, 2019 VXI Global Solutions (VXI) today announced the release of its 2020 CX Trends eBook,…
It’s holiday time, and we’re all feeling a little nostalgic and grateful…grateful for family, friends, and those kind folks who…
Newly created leadership role demonstrates VXI’s continued commitment to expanding its U.S. onshore and nearshore operations in customer care and…
Let’s start by stating the obvious: To ensure customer excellence, we need to understand our customers and their needs. While…
More than half a century ago, Abraham Maslow proposed Maslow’s Hierarchy theory which states that people can reach their full…
Everywhere you look, artificial intelligence (AI) is making headlines – and for good reason! One Gartner survey predicts that by…
When companies spend time ensuring their employees are engaged, the results speak for themselves. According to CX futurist Blake Morgan,…
Which are the biggest customer service mistakes? What’s driving executive skepticism around customer experience investments? Which startups are pushing customer…
VXI is proud to be a Circle of Excellence finalist for both “Service Excellence Company of the Year” and “Top