VXI’s 2020 CX Trends eBook

2 minute read, posted on 12/20/2019, by Prateek Hastir

VXI’s 2020 CX Trends

Los Angeles, California  DECEMBER 19, 2019

VXI Global Solutions (VXI) today announced the release of its 2020 CX Trends eBook, which describes some of the most important disruptions in customer experience.

From the Uber-ization of customer service to managing the impact of Gen Z, VXI’s latest eBook alerts CX professionals to the game-changing strategies the company predicts will make the biggest impact in the coming year.

“VXI recognizes that changing customer expectations and demands, combined with increased competition and the evolution of digital engagement, requires a new way of thinking about how we evolve the customer experience,” said Peter Mullen, VXI vice president of marketing. “As a transformational business partner for dozens of Fortune 500 and disruptor companies, VXI is uniquely positioned to provide a framework for how forward-thinking organizations position themselves for success in 2020.”

Download VXI’s 2020 CX trends ebook here.

Known for its exceptional operationalization of business processes and its “Passion for People” approach to customer care, VXI is the 2019 winner of Frost & Sullivan’s Customer Value Leadership Award, the three-time winner of ICT’s Best Contact Center and BPO Company award (2017-2019), and the winner of multiple 2019 sales and customer-service Stevie® awards, including three gold and three silver.

About VXI Global Solutions LLC

VXI is a customer experience company, passionate about designing solutions that augment its clients’ business processes to deliver higher revenue, greater profitability, and happier customers. Founded in 1998, the company has 34,000 employees across 42 locations in North and Latin America, Caribbean, Europe, and Asia Pacific.

VXI offers omnichannel customer care and growth services using technology and tools, including a unified communication platform and purpose-built productivity-enhancing applications that drive higher sales conversion, CSAT, and related key metrics for its clients. Known for its transformation mindset, the company’s IT arm, Symbio, offers digital and business transformation solutions that are seeded in its innovation philosophy of co-creation and seamless augmentation.


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