VXI expands leadership team with four strategic hires to drive business growth and a culture of innovation.
LOS ANGELES, Jan. 23, 2020 /PRNewswire-PRWeb/ — As part of its ongoing commitment to serve the evolving needs of the customer-care and CX market, VXI Global Solutions (VXI) today announced the hiring of four highly experienced executives to its business development, marketing and client relations teams.
Jill Alingod, Vice President of Customer Experience, brings a wealth of experience in managing large-scale operations, driving shareholder value and improving employee and customer satisfaction. In her 21 years in the industry, she has held various roles in general management (training, quality and operations), account management, sales solutions, business development and overall strategy. She is a global leader who spearheaded operations in the Philippines, the United States, Mexico, Colombia, the United Kingdom, Ireland and Spain. Jill has managed a diverse portfolio of customers in numerous industries including financial services, telecom and cable communications, technical services, retail, travel and hospitality and healthcare. She is based in Manila, Philippines.
Armando Castro rose through the ranks to his new position as Vice President of Business Development following a 22-year career at VXI in a variety of strategic roles. He started as a team leader in 1998 to launch VXI’s first account. In 2003, he executed VXI’s expansion plan to the Philippines building to the company’s first 1,200 employees in the country. He has led VXI’s North American growth in operations, client services and talent acquisition. His diverse background and experience give him a unique advantage in understanding clients’ pain points and VXI’s ability to provide solutions. He is committed to delivering breakthrough outcomes by differentiating and personalizing experiences across the customer lifecycle to improve the quality of engagements and build loyalty. Armando holds a bachelor’s degree in management and a master’s degree in business administration. He resides in Cincinnati, OH.
Mason Jones, Vice President of Business Development, joins VXI from TaskUs where he was Vice President of Business Development overseeing the high-tech vertical for more than two years. Prior to TaskUs, Mason spent 11 years in sales with Sutherland Global Services and four years with Convergys. Mason attended the University of Colorado at Boulder and has lived in Boulder, CO, for 30 years.
Peter Mullen joins the team as Vice President of Marketing. Based in Silicon Valley, Peter is a senior marketing and communications leader with more than 20 years of success accelerating global corporate growth from startup to enterprise at companies such as Comcast, Netflix, PowerCloud, Arc Capital Development and multiple successful startups. He is a book author, a frequent industry speaker, startup advisor and nonprofit board member.
“VXI’s rapid growth and evolving roadmap demands leaders the caliber of Jill, Armando, Mason and Peter. We are leveraging this powerful leadership team to accelerate VXI’s success delivering world-class customer-care solutions and BPO services,” said James Jarrett, Chief Revenue Officer of VXI.
Known for its exceptional operational delivery and its “Passion for People” approach to customer care, VXI is the 2019 winner of Frost & Sullivan’s Customer Value Leadership Award, the three-time winner of ICT’s Best Contact Center and BPO Company award (2017-2019), and the winner of multiple 2019 sales and customer-service Stevie® awards, including three gold and three silver.
About VXI Global Solutions:
VXI is a customer experience company, passionate about designing solutions that augment its clients’ business processes to deliver higher revenue, greater profitability and happier customers. Founded in 1998, the company has 35,000 employees across 42 locations in North and Latin America, Caribbean, Europe and Asia Pacific.
VXI offers omnichannel customer care and growth services using technology and tools, including purpose-built productivity-enhancing applications that drive higher sales conversion, CSAT, and related key metrics for its clients. Known for its transformation mindset, the company’s IT arm, Symbio, offers digital and business transformation solutions that are seeded in its innovation philosophy of co-creation and seamless augmentation. For more information, visit https://www.vxi-local-stg.local.
