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Balancing Consumer Channel Preferences, Effectiveness, and Availability Long gone are the days when consumers had no other choice but to…
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Three-quarters of the world’s population uses social media in some form or fashion, including digital natives, Baby Boomers, even last…
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An Interview with Aaron Isaacs, VXI’s Director of Information Security Digital acceleration is propelling us into a future marked by…
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Diversity, equity, and inclusion (DEI) has become ingrained into the very fabric of our social consciousness – but that doesn’t…
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“Do more with less” is often an unspoken (or overly spoken) directive from business leaders. And in the contact center…
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Love it or hate it, artificial intelligence (AI) is having a major moment right now, and emerging technologies like Generative…
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An Interview with Ahmed Bahgat, VXI’s VP Operations, Egypt, Middle East & Africa With a skilled, multilingual workforce, modern…
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Do you know what customers hate the most? Having to take a number, or worse being treated like a number…
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Process excellence might not be a glamorous or buzzworthy topic, but when it comes to delivering value to your customers…
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It’s been over 20 years since the term “omnichannel” was first coined, and despite becoming the buzzword of the century,…
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