Debunking the Top Omnichannel CX Misconceptions
5 minutes read, posted on 05/19/2023, by VXI Marketing
It’s been over 20 years since the term “omnichannel” was first coined, and despite becoming the buzzword of the century,…
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It’s been over 20 years since the term “omnichannel” was first coined, and despite becoming the buzzword of the century,…
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In today’s competitive gaming industry, players expect every aspect of a game to be fun, immersive, and frustration-free. From game…
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VXI Global Solutions, a leader in customer experience management and business transformation services is continuing its global growth trajectory with…
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Creating “Moments that Matter” on Social Media All too often, brands position social media customer service as the exclusive responsibility…
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Key takeaways from EITK’s Customer Response Summit 2023 If the last few years have taught us anything, it’s to appreciate…
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As we highlighted in part 1 and part 2 of our blog series, being present and responsive is no longer…
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For credit unions, the word “outsourcing” has historically evoked feelings of angst and knee-jerk reactions, especially when used in conjunction…
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(PART2) Part one of our “Social Media as a Customer Service Differentiator” blog series explored how a lack of cross-functional…
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Social media has been around for almost two decades, with 75% of the world’s population (ages 13+) now actively engaged…
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The term “customer obsession” sounds unhealthy when you first hear it. The word “obsession” according to the Britannica Dictionary refers…
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