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Whether your business is categorized as a ‘mom ‘n’ pop’ or a corporation, outsourcing your customer interaction through a call…
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An age-old marketing debate emerges in the middle of a global health crisis. Which is better for growth: customer acquisition…
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What does it take for a Business Process Outsourcing (BPO) company to be called a world-class provider of award-winning customer…
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Nothing quite defines the future of customer service than customer experience agility. Agility, in terms of physiology, is defined as…
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Any business in the world knows that the greatest service-providing companies are the ones that render the best customer experience….
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In today’s world, employee wellness is a top priority. Let’s be honest: everyday life can sometimes be a hassle—a day’s…
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In the 20th century, global modernization and development would never have happened without telecommunications. Man’s wish to communicate over great…
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During the Business Process Outsourcing (BPO) boom at the onset of the 21st century, geographic options for outsourcing have also…
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As the world recuperates from the after-effects of COVID-19, operations and businesses are finding ways to stretch themselves towards recovery….
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In a COVID era, customer service should not just be good; it must be excellent, and BPO services are more…
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