Ready to Train the Next 10 Million Call-Center Agents with...
4 minutes read, posted on May 21, 2020, by Heidi Solomon-Orlick
In the BPO world, depending on the country, we can rotate up to 10% of our agent workforce monthly. You…
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In the BPO world, depending on the country, we can rotate up to 10% of our agent workforce monthly. You…
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A roundup of industry stories impacting all of us. From CX outsourcing to global business BPO trends, we got you…
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VXI does not conduct interviews by text. If you receive an invitation to interview for a VXI agent role on…
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April 14, 2020 Dear Clients, Partners and Teammates, Thank You again for all you are doing in this extraordinary time….
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Here is access to everything related to VXI Global Solutions’ response to the coronavirus. Scroll down for the links. We’re…
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VXI Global Solutions offers free usage of its agent training simulator to boost customer care teams’ efficiency and customer success…
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Dr. Karen Pike answers common questions from call-center agents about the coronavirus. How do I stay safe? Is it OK…
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Dr. Karen Pike is the director of emergency services for a large hospital in northern California and on the front…
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Enforced social distancing. Separated workstations. Mandatory face masks. Temperature checks for all employees. Nightly deep cleanings. To guarantee a safe…
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In my last couple of articles, I introduced a business strategy that Gartner calls ContinuousNEXT – an evolution of what…
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