VXI Launches New Customer Experience Center in Guatemala City

2 minute read, posted on 11/28/2017, by Prateek Hastir

Customer Experience Center

November 17, 2017 9:00 AM (GMT+8)

Guatemala City, Guatemala – VXI Global Solutions, LLC. today officially opened a new delivery center in Guatemala City.  The new customer experience center is the company’s 42nd official site, and is centrally located in the area surrounding La Aurora International Airport, one of Central America’s largest, and busiest air transportation hubs.

The opening ceremony was attended by various government dignitaries, including Francisco Sandoval, Vice Minister of Labor Administration, who opened the ceremonial event by sharing his excitement in seeing companies like VXI expanding in Guatemala. He further added that he’s certain that the new site will contribute significantly to the economy and generate jobs for Guatemalans.  Gabriela Negredo, from the American Chamber of Commerce (AMCHAM) in Guatemala also shared a similar sentiment, and highlighted the role of business services and the BPO industry in the Guatemalan economy over the last 10 years.

The official ribbon-cutting ceremony was led by Ric Powell, Vice President of Operations for the Americas at VXI, who was accompanied by Sandoval, Negredo, and Carlos Taracena, VXI’s new Site Director.  “I am personally very excited about the new site opening in such a rich market.  This inauguration marks a milestone event in VXI’s journey towards offering superior customer experience to a long list of the world’s most important brands”, said Mr. Powell

He further added, “With the opening of this new site, we are aiming to deliver high-value services from a prime near-shore location, utilizing a rich pool of young, educated workforce.”

David Zhou, Co-Founder and Co-CEO of VXI stated, “Guatemala plays a pivotal role in our near shore delivery strategy, and we look forward to growing here in the next couple of years.  This new site will further strengthen our service capabilities to deliver next generation customer experience solutions to global businesses.”

About VXI Global Solutions
With more than 28,000 employees across 42 delivery centers, VXI Global Solutions is a leader in customer experience management. Established in 1998, the company delivers business services and technology solutions tailored for clients to deliver superior customer experience (CX). With a diverse workforce and customer experience centers in North and Latin America, Caribbean, Europe and Asia Pacific, VXI drives high Net Promoter Score (NPS) through its unified digital service strategy, customer management solutions and proprietary productivity/efficiency enhancing technology platform.

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