VXI Opens Mobility Center of Excellence for a Fortune 100 Telecommunications Company

2 minute read, posted on 08/28/2017, by Prateek Hastir

Mobility Center of Excellence

August 25, 2017 10:30 AM Pacific Daylight Time
Los Angeles, Calif. – VXI Global Solutions to set up a Mobility Center of Excellence (MCoE) on behalf of one of the largest telecommunication companies in the United States. The Mobility Center of Excellence will be tasked to perform enhanced customer support and service management and be able to support a breadth of mobility products and services.

VXI has been building its customer management practice since 1998 when the Company started serving its first customer, managing customer acquisition for a wireless carrier. The Company has gradually moved up the value chain, managing front office and back office processes across care, retention and extension, as well as billing and dispute resolution.

“This is a right step in the direction VXI wants to go as we move up the value chain. We have recently developed customized performance management tools for our clients. The MCoE will further the adoption of such in-built technology and set new industry standards on performance metrics”, said, David Zhou, Co-founder and Co-CEO of VXI.

The MCoE will assemble a specialized team of senior subject matter experts who will act as trusted advisors to customers, partners and business leaders of the client organization. It will further support eService adoption across devices and networks, in addition to service assurance, billing dispute/resolution and service delivery support.

To find more about this development, or inquire further about how we can help you manage customer journey through specialized service management capabilities, please contact us.

About VXI
With more than 28,000 employees across 42 delivery centers, VXI Global Solutions is a leader in customer experience management, operations management and digital IT solution. Established in 1998, the company delivers business services and technology solutions tailored for clients to deliver superior customer experience (CX). With a diverse workforce and customer experience centers in North and Latin America, Caribbean, Europe and Asia Pacific, VXI drives high Net Promoter Score (NPS) through its unified digital service strategy, customer management solutions and proprietary productivity/efficiency-enhancing technology platform.

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