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As COVID-19 continues to limit physical contact for the foreseeable future, more and more businesses are suffering as a result….
As COVID-19 continues to limit physical contact for the foreseeable future, more and more businesses are suffering as a result….
Taking a dissatisfied customer and turning them into a satisfied one poses a host of different challenges that have existed…
VXI was able to relaunch 8,000 employees in 12 call centers across China by implementing a number of best practices….
Burst capacity agents offer companies greater scheduling flexibility than traditional brick-and-mortar agents, allowing for rapid response to peaks and valleys…
In Guatemala, the call center and BPO market can be very competitive. The options are wide and people can choose…
The story of diversity in the workplace is the story of how inclusion toiled its way into the hearts and…
What We’re Hearing from Businesses Like Yours There have been 2 common top-of-mind questions recently that many companies and customer…
Symbio China Shines Through As part of VXI Global Solutions, Symbio is a global digital services company that helps companies…
In times of crisis, some individuals will go above and beyond to earn a living for their families, and at…
VXI is one of the first companies to learn about the coronavirus and the potential challenges it would create, largely…