A new month has greeted us and with it comes another VXI news roundup of industry stories impacting all of…
Are you ready to train the next 10 million call-center agents with a monitor and props? Virtual learning takes new…
A roundup of industry stories impacting all of us. From CX outsourcing to global business BPO trends, we got you…
April 14, 2020 Dear Clients, Partners and Teammates, Thank You again for all you are doing in this extraordinary time….
Here is access to everything related to VXI Global Solutions’ response to the coronavirus. Scroll down for the links. We’re…
Dr. Karen Pike answers common questions from call-center agents about the coronavirus. How do I stay safe? Is it OK…
Dr. Karen Pike is the director of emergency services for a large hospital in northern California and on the front…
Enforced social distancing. Separated workstations. Mandatory face masks. Temperature checks for all employees. Nightly deep cleanings. Here is a visual…
In my last couple of articles, I introduced a business strategy that Gartner calls ContinuousNEXT – an evolution of what…
