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VXI Global Solutions Announces Asset Acquisition of Chime Solutions

2 minute read, posted on 05/01/2023, by VXI Marketing

Banner VXI Global Solutions Announces Asset Acquisition of Chime Solutions

We are happy to announce, as of March 10th, VXI Global Solutions has finalized an asset purchase agreement with Chime Solutions, a privately owned, minority-led U.S.-based provider of high-touch, high-impact contact center solutions.

Founded in 2016, Chime Solutions offered a differentiated business model and a people-centered culture, providing access to high-quality, cost-effective onshore support through its socially driven mission of reducing unemployment in under-resourced areas around the country. Their service framework delivered both seasonal and steady state customer care solutions for a wide array of leading global brands in the financial services, healthcare, insurance, technology, and telecommunication industries.

“The acquisition of Chime Solutions reaffirms our commitment to maintaining a balanced service portfolio while investing in progressive operating models that will allow us to cultivate talent and foster diverse and flexible workforce solutions for our partners,” said David Zhou, Chief Executive Officer, and Co-Founder of VXI Global Solutions. Together, we will have a greater impact at scale, delivering long-term value for our clients, and enabling corporations to bring economic and social value back to the communities in which they operate.”

By combining the strengths of two minority-owned business entities (MBEs), VXI offers its clients the ability to deliver high-quality customer support while outsourcing with purpose through job creation, community impact, and workforce development. Moving forward, VXI will continue to champion Chime’s mission, appointing Mark Wilson, the organization’s founder, and former CEO, as VXI’s Chief Impact Officer.

“My commitment to changing the narrative in underserved communities, while providing our clients with exceptional customer care remains steadfast. Like Chime, VXI believes that fostering a people-focused culture results in elevated experiences, higher engagement, and stronger brand connections. As part of VXI, we will continue to grow with intention, broadening our reach and leaning into each of our strengths to disrupt and redefine traditional operating models,” said Mark Wilson.

“Together, we will accelerate VXI’s strategic transformation, unlocking new opportunities for economic growth and a positive social impact for our communities, employees, and clients,” said Jonathan Zhu, a Partner at Bain Capital Private Equity. “We could not be more thrilled to welcome Chime Solutions to the VXI family.”

To learn more about how VXI can help companies procure high-value services while supporting socially conscious community development, visit our website.

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